Terms and conditions
1. General Rules
1.1. Hexabet Casino is operated by Fortuna Games , registered in Curacao, with Deltaprime Limited in Cyprus acting as a payment agent.
1.2. These Terms and Conditions form a legal agreement between the user and Hexabet. All users must comply with these terms.
1.3. Registration of a player account at hexabet.io is mandatory before engaging in any activities.
1.4. Each game on Hexabet has specific rules and conditions, which should be read and understood before playing.
1.5. Users must use Hexabet’s services in accordance with these Terms and Conditions and applicable restrictions.
1.6. The English version of the Terms and Conditions is the legally binding text.
2. Account Creation
2.1. To play or use Hexabet’s services, users must register an account at hexabet.io.
2.2. Personal data, including name, date of birth, contact details, and address, must be provided during registration.
2.3. Users must be at least 18 years old and meet the legal gambling age of their jurisdiction. Gambling must not be prohibited in the user’s jurisdiction.
2.4. Multiple accounts per person are not allowed. Duplicate accounts will be blocked, and any bonuses or winnings from duplicate accounts will be canceled.
2.5. Account verification is required before any withdrawal of funds.
3. Responsible Gaming
3.1. Users can set account limits and self-exclusion periods for responsible gaming.
3.2. If gambling poses a risk to a user’s life, we reserve the right to block access to their account.
4. Deposits and Withdrawals
4.1. Deposits must be made using personal credit cards or accounts. Third-party deposits are not allowed.
4.2. Withdrawals must be made using the same method as the deposit. Additional verification documents may be requested for withdrawals.
4.3. The minimum withdrawal amount is €20, and the deposit amount must be wagered three times before withdrawal.
5. Account Management
5.1. We reserve the right to reject account creation, block accounts, or request additional documents for verification.
5.2. Inactive accounts (no transactions for 12 consecutive months) may be suspended or deleted. A monthly fee of €5 will be charged for inactive accounts.
5.3. Users are responsible for updating personal data and ensuring its accuracy.
6. Anti-Money Laundering Policy
6.1. We implement measures to prevent money laundering, including verification of user identity and monitoring of transactions.
6.2. Users must ensure their funds are from legitimate sources.
6.3. We reserve the right to report suspicious transactions to relevant authorities.
7. Complaints and Disputes
7.1. Users can contact Customer Support for any complaints or disputes.
7.2. Unresolved disputes can be escalated to our licensing authority.
